ELECTRONIC BANKING ADOPTION AND PERFORMANCE OF DEPOSIT MONEY BANKS IN NIGERIA

MBOTO, Helen Walter
Department of Banking and Finance
Faculty of Management Sciences
University of Calabar- Calabar, Nigeria
TAKON, Samuel Manyo
Department of Banking and Finance
Faculty of Management Sciences
University of Calabar- Calabar, Nigeria
BEKOM, A. Omang
Department of Banking and Finance
Faculty of Management Sciences
University of Calabar- Calabar, Nigeria
NKAMARE, Stephen Ekpo
Department of Banking and Finance
Faculty of Management Sciences
University of Calabar- Calabar, Nigeria
ASUKWO, Joseph Ita
Department of Banking and Finance
Faculty of Management Sciences
University of Calabar- Calabar, Nigeria
ABSTRACT
The objective of this study was to examine the impact of electronic banking adoption on performance
of deposit money banks in Nigeria. The study used ATM, Internet banking, POS and mobile banking as
proxies of electronic banking adoption, while Return on assets (ROA) was used to proxy bank
performance. The study adopted a descriptive research design and relied on secondary data. Data were
sourced from CBN Financial Report, 2021. Panel data analysis was adopted in this study. The study
revealed that ATM, internet banking, POS and mobile banking have positive effect on performance of
deposit money banks. The study therefore concludes that adoption of e-banking technologies enhances
performance improvement of deposit money banks; and recommends deposit money banks in Nigeria
that seek improved performance should adopt innovative technologies that facilitate the provision of
efficient banking service delivery to customers.
Keywords: ATM, electronic banking adoption, internet banking, point of sales, mobile banking