Technical efficiency of customer service centres in the Nigerian telecommunication industry using data envelopment analysis. Abiodun, A. J., Ajagbe, F. A., Ibidunni, A. S., & Solaja, O.
ABSTRACT Cost leadership strategy thrives on operational efficiency and convey strategic advantage on firms in price-sensitive markets. It emphasizes efficient utilization of resources. This study based on data obtained on customer service centres of four telecommunication firms used data envelopment analysis to determine operational efficiency of these facilities and compare differences in efficiencies between these … Read more Technical efficiency of customer service centres in the Nigerian telecommunication industry using data envelopment analysis. Abiodun, A. J., Ajagbe, F. A., Ibidunni, A. S., & Solaja, O.