SUPPLY CHAIN MANAGEMENT PRACTICES AND SMEs PERFORMANCE: ROLE OF INFORMATION TECHNOLOGY CAPABILITY

IGASHI, Martina
Department of Business Administration,
ABU Business School, Ahmadu Bello University Zaria
martinaigashi6@gmail.com
RINGIM, Kabiru Jinjiri
Department of Business Administration,
ABU Business School, Ahmadu Bello University Zaria
kabirujinjiri@yahoo.co
BUGAJE, Idris Bashir
Department of Business Administration,
ABU Business School, Ahmadu Bello University Zaria
ibbugaje@abu.edu.ng
SAMBO, Halima Sani
Department of Actuarial science and Insurance
ABU Business School, Ahmadu Bello University Zaria
halimahssambo247@gmail.com
ABSTRACT
SMEs Performance has emerged as a significant subject of discourse in today’s global business
environment. This is because SMEs die within their first five years of existence while some go into
extinction between their sixth and the tenth year. Only a portion scale through, flourish and grow to
maturity. This study examined effects of supply chain management practices (SCMP) on SMEs
performance in Kaduna State, and the moderating influence of IT capability. The study adopted a survey
research design and took a quantitative approach. The study population consist 539 manufacturing
SMEs in Kaduna State. A sample size of 223 was arrived utilizing Dillman et al. (2014) sampling
formula. In order to decrease sampling error, the sample size was increased by 30% to 289. A selfadministered structured questionnaire was used to solicit responses from respondents. Data was
analyzed using PLS-SEM version 3. The study found that both customer relationship management and
strategic supplier partnership (dimensions of SCMP) have significant positive effects on SMEs
Performance. On the moderating relationship, the interaction between customer relationship
management and SMEs performance is stronger in the presence of IT capability. The study recommends
that SME that seek improved performance should incorporate appropriate IT capability to scout for
adequate information and resources to augment their supply chain management practices.
Keyword: Customer relationship management, IT capability, SMEs performance, strategic supplier
partnership, supply chain management practices