PSYCHOLOGICAL EMPOWERMENT AND PERFORMANCE OF
EMPLOYEES OF HEALTHCARE CENTERS IN MAKURDI, BENUE
STATE

AGWA, Terwase Richard
Department of Business Administration
Joseph Sarwuan Tarka University Makurdi, Nigeria
agwarichard@gmail.com
ABSTRACT
This study assessed effect of psychological empowerment on performance of employee of healthcare
centers in Makurdi, Benue State. A survey design was adopted. The study collected primary data using
self-administered questionnaire. The population of the study include 969 employees of 26 healthcare
centers in Makurdi, Benue State. A sample of 130 employees was determined and surveyed. The sample
elements were randomly selected. Data analyzed was done using correlation and multiple regression
analysis. The results of the correlation analysis showed significant relationship between psychological
empowerment (meaning, competence, self-determination and impact) and employee performance. The
result of regression analysis revealed that psychological empowerment have positive significant effect on
performance of employees of healthcare centers in Makurdi, Benue State. The study conclude that
psychological empowerment positively affects performance of employees of healthcare centers in Benue
State; and recommends that heads of healthcare centers in Benue State should empowerment their
employees by providing more opportunities for them to take part in decision making and regularly provide
feedback to help improve their performance.
Keywords: Employee performance, empowerment, psychological empowerment, self-determination