CHINYERE Joy O.
Department of Office and Information Management
Faculty of Management Sciences
Rivers State University Port Harcourt, Nigeria.
joy.chinyere2@ust.edu.ng
ORISAH-GODFREY Lillian Anyanagba
Department of Office and Information Management
Faculty of Management Sciences
Rivers State University Port Harcourt, Nigeria.
lillian.orisah-godfrey@ust.edu.ng
NWOGU Prince Chinemerem
Department of Quantity Surveying
Faculty of Environmental Sciences
Rivers State University Port Harcourt, Nigeria
prince.nwogu1@ust.edu.ng
ABSTRACT
This study investigated the exigency of information assurance to organizational efficiency and service quality of
government-owned tertiary hospitals in Nigeria. The study adopted the quasi-experimental design with a cross-survey sectional approach. The study utilized structured questionnaire to collect primary data. The study population comprised 16 government government-owned tertiary hospitals operating in South-South Nigeria. 4 copies of questionnaire were administered on management staff of each of the 16. Hence, a total of 64 respondents participated in the study. The data was analyzed using Pearson’s Product Movement Correlation statistic, and was aided by the Statistical Package for Social Science (SPSS) version 23.0. The result of the data analyses revealed a strong positive and statistically significant correlation between information assurance and organizational efficiency of governmentowned tertiary hospitals; and a very strong positive and statistically significant correlation between information assurance and organizational efficiency of government-owned tertiary hospitals. The study concluded that information assurance has significant positive effect on organizational efficiency and service quality and recommends that government-owned tertiary hospitals should maximize the use of information assurance, if they intend to improve the efficiency of their operations and also deliver quality service to customers (patients).
Keywords: Information assurance, organizational efficiency, service quality, tertiary hospitals