SOCIAL WORK ENVIRONMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN TELECOMMUNICATION COMPANIES IN PORT HARCOURT, RIVERS STATE
OLOMI, Progress Ovunda
Department of Management, Faculty of Management Science, Rivers State University,
Port Harcourt.
and
NNA, Florence
Department of Management, Faculty of Management Science, Rivers State University,
Port Harcourt.
nnaflorence20@gmail.com
ABSTRACT
This paper examined the relationship between social work environment and organizational citizenship behavior of telecommunication companies in Port Harcourt, Rivers State Nigeria. The study was conducted at micro level with individual staff of telecommunication companies as unit of analysis. The study population was 84 staff of telecommunications companies in Port Harcourt with a sample size of 64 staff drawn from krejcie and Morgan table. The study adopted the cross-sectional survey method in investigating the relationship between social work environment and organizational citizenship behavior. The Spearman Rank Order Correlation coefficient was used to examine the extent of influence in the relationship between variables (social work environment, altruism and civic virtue) with the aid of the Statistical Package for Social Sciences (SPSS). All null hypotheses were rejected as analyses and results showed a strong and positive relationship between social work environment and organizational citizenship behavior operationalized in altruism and civic virtue. The study found that a good social work environment enhances citizenship behavior such as altruism and civic virtue in telecommunications companies in Port Harcourt. The study concluded that there is a significant relationship between social work environment and organizational citizenship behaviour of telecommunication firms in Port Harcourt, and thus, recommended among others that management of organizations should always ensure that the provisions of good working environment as it is an essential factor for effective and efficient workforce and organize orientation and reorientation programs and training to make employee see the need to show evidence of civic virtue in the organization.
Keywords: Social work environment, organizational citizenship behaviour, altruism, civic virtues, organizational technology.