FIDELIS, Ruth Onyeka
Department of Management,
Federal University Utuoke,
Bayelsa, Nigeria
onyekafidelis90@gmail.com
ABSTRACT
This study investigated affective commitment and organizational growth of hotels in Rivers
State. The study decomposed organizational growth into market share, efficiency and service
quality. The study employed a descriptive research design and used a questionnaire to collect
primary data. The study sampled 172 management level staff of hotels in Port Harcourt on a
sample frame of one respondent per hotel. Spearman Rank Order Correlation was used to test the
relationship between affective commitment and organizational growth. The study found that a
positive and statistically significant relationship exists between employee commitment and
organizational growth of hotels in Port Harcourt. The study thus concludes that growth of hotels
in Port Harcourt, Rivers State relies on employees’ affective commitment and recommends that
management of hotels should consider employees’ goals and values, care about their opinion and
wellbeing and provide support for them when needed. The study also recommends that
management of hotels should exhibit a high level of commitment to their employees based on the
conviction that a high level of employees’ commitment is not likely, if employees are concerned
about losing their jobs.
Keywords: Efficiency, employees’ commitment, hospitality industry, market share,
organizational growth, service quality