JASMINE Okponanabofa Tamunosiki-Amadi, PhD1, IDIKO Bomanaziba, PhD2
1Department of Management, Faculty of Management Sciences, Niger Delta University, Wilberforce Island, Bayelsa State Nigeria
Corresponding Author: jassy.tammy@yahoo.com, Tel: +234-803-523-7880
2Department of Office and Information Management, Faculty of Management Sciences, Niger Delta University, Wilberforce Island, Bayelsa State Nigeria
Abstract
The study examined the relationship between change management and performance of telecommunication firms in Yenagoa, Bayelsa State. The specific objective explored how communication, relate to effectiveness and efficiency. A cross-sectional survey design was used, involving a population of 148 employees from four telecommunication firms, with data collected via structured questionnaire. The instrument’s reliability was tested using Cronbach’s Alpha, with the dimension communication, and measures of, effectiveness, and efficiency, achieving values above 0.70, indicating high internal consistency. Data were presented using descriptive statistics and analysed using Spearman’s Rank-Order Correlation with the aid of SPSS 23.0. The findings revealed positive and significant relationships between communication and effectiveness and communication and efficiency. The study concluded that change management enhance organisational performance of the telecommunication firms. It recommended that there should be continued enhancement of communication systems, within telecommunication firms to sustain and improve performance.
Keywords: Change management, communication, effectiveness, efficiency, performance.