KNOWLEDGE MANAGEMENT PROCESSES AND ORGANIZATION EFFICIENCY: A STUDY OF SELECTED FIRMS IN DELTA STATE NIGERIA
ARUBAYI, Damaro Olusoji
Department of Business Administration, Delta State University, Abraka, Nigeria
ABSTRACT
Knowledge management processes are those procedures that an organization uses to identify and capture knowledge, lessons learned or best practices and they include; acquisition process, sharing process and application process. This study sought to investigate the impact of knowledge management processes on organization efficiency within selected firms in Delta State, Nigeria. This is a survey research design was used in this study. The population of this study was 208 staff and a sample size consisting of 140 staff of the selected organizations was used for this study. The data were gathered using the questionnaire instrument and the data gathered were analyzed using descriptive and inferential statistics. The result revealed that knowledge sharing, knowledge acquisition and knowledge application have significant positive impact on organizational efficiency. In conclusion, knowledge management processes have a significant effect on organizational efficiency on the selected firms in Delta State, Nigeria. The study recommended that organizations should give more attention to the key processes of knowledge management components namely: knowledge acquisition, knowledge sharing and knowledge application because they significant have a positive impact on organizational efficiency.
Keywords: Management, Processes and Organizational Efficiency