SERVICE RECOVERY AND POST-RECOVERY SATISFACTION: THE MEDIATING ROLE OF EMOTION
OGUNODE Philips OlatundeDepartment of MarketingThe Federal Polytechnic Ado-Ekiti, Ekiti State, Nigeriaogunode_po@fedpolyado.edu.ngODIWO Williams OmokuduDepartment of Business AdministrationEdo State University Uzairue, Nigeriaodiwo.williams@edouniversity.edu.ng +234(0)8075635789Orchid ID: https://orcid.org/0000-0003-0621-1549 ABSTRACT This study is on service recovery and post recovery satisfaction: the mediating role of emotion. The study wasanchored on justice theory. The unit of analysis comprise airline customers in South-West Nigeria. … Read more