THE NEXUS OF INNOVATION FOCUSED AND CUSTOMER RETENTION OF PRIVATE MEDIA ESTABLISHMENTS IN RIVERS STATE
AKANI, Godspower Henshaw1, OGAN, Henrietta Ingo2 & EHIO, Victor Nzeyele3 1,2,3 Department of Marketing, Faculty of Administration and Management, Rivers State University akani.godspower@ust.edu.ng Abstract This study investigated the relationship between innovation focus and customer retention in private media establishments in Rivers State. Customer retention was assessed through three key indicators: customer involvement, service quality, and … Read more