CAUSES AND MANAGEMENT OF STRESS AMONGST HOTEL EMPLOYEES IN ILORIN WEST LOCAL GOVERNMENT AREA, KWARA STATE, NIGERIA

CHIKEZIE, Jude
Federal College of Wildlife Management
New-Bussa Niger State Nigeria
owoannes1010@gmail.com
ADEDEJI, Emmanuel Olushola
Federal College of Wildlife Management
New-Bussa Niger State Nigeria
MEDUNA, Patience Ndidi
Federal College of Wildlife Management
New-Bussa Niger State Nigeria
JOSHUA, Deji Abiodun
Federal College of Wildlife Management
New-Bussa Niger State Nigeria
ABSTRACT
This study focused on causes and management of stress amongst hotel employees in Ilorin West
Local Government Area, Kwara State, Nigeria. The study adopted a descriptive research design.
The population of the study comprised employees of 6 selected hotels in Ilorin West Local
Government Area, Kwara State, Nigeria. Simple random sampling was used to select 102
employees from the 6 selected hotels. A structured questionnaire served as instrument of primary
data collection. The data were analyzed using descriptive statistics. The demographics of
respondents showed that majority of respondents were female (57.1%) and were ≤ 30 years of age
(42.9%). The findings also revealed that majority of respondents are single (63.6%) and had
tertiary school certificates (81.3%). Most respondents are front desk officers (34.6%) and had ≤5
years of hotel job experience. The employment status of respondents indicated that majority
(80.4%) are full-time employees. The most perceived causes of stress among respondents are staff
shortage in the department (4.93), underpaying (4.72), and undefined job descriptions and
expectations (4.64). Low output (3.85) and absence from work (3.73) were the most perceived effect
of stress on job performance. Reduction of working hours (4.27), annual leave with pay (4.14) and
involvement of employees in decision-making (4.03) were perceived management strategies to
reduce stress among hotel employees. The study recommends that regular performance reviews,
options for career development, and a sense of autonomy should be utilized by employers to reduce
employees’ stress.
Keywords: Stress management, hotel employees, job performance, stress management strategies