AYETIGBO, Olumide Abiodun
Department of Business Administration
National Open University of Nigeria, Jabi, Abuja Nigeria.
oayetigbo@noun.edu.ng
IBRAHIM, Gaddafi M.
Department of Entrepreneurial Studies
National Open University of Nigeria, Jabi, Abuja Nigeria
ADEGBOLA, Eunice A.
Department of Business Administration
National Open University of Nigeria, Jabi, Abuja Nigeria
SALAM, Oladapo
Department of Arts and Social Science Education
National Open University of Nigeria, Jabi, Abuja Nigeria
AYETIGBO, Omobolanle Fatimoh
Department of Political Science
University of Ibadan, Ibadan, Nigeria
ABSTRACT
The study assessed the impact of knowledge management (KM) on performance of employees at the
National Open University of Nigeria (NOUN). KM was decomposed into knowledge acquisition,
knowledge conversion, and knowledge protection while performance was used as a one-dimension variable.
Primary data was used for this study. Data was gathered through the use of a Google Form questionnaire.
The online survey was administered via the official University electronic mail of the senior staff of NOUN.
The target population was divided into two major strata; Academic and Non-Academic staff. The
descriptive analysis technique was used to analyze the data. Results show that the majority of the
respondents (46%) strongly agreed and (34%) agreed that knowledge acquired through the use of (ICT) has
a positive impact on the performance of employees in NOUN. Also, the majority of the respondents (53%)
agreed and (27%) strongly agreed that knowledge conversion help to enhance the performance of
employees, while the majority of the respondents (39%) agreed and (25%) of the respondents strongly
agreed that knowledge protection help protects the institution’s core competency and increase the
competitive advantage of the University. Based on the results the study recommends that policymakers
should effectively build, acquire, convert, and protect relevant knowledge that could enhance the
performance of their employees which may, in turn, translate to increased service delivery and enhance the
overall performance of NOUN.
Keywords: Employee performance, knowledge management, knowledge acquisition, knowledge
conversion, knowledge protection