NWACHUKWU, Precious Ikechukwu
Department Of Petroleum Marketing and Business Studies
Federal Polytechnic of Oil and Gas Bonny, Rivers State
nwachukwupi27@gmail.com
SOKARI, Ndomokidem Myra
Department Of Management
Faculty of Business Studies,
Ignatius Ajuru University of Education Port Harcourt, Rivers State
NWIBAEDEE, Letam
Department of Management
Faculty of Business Studies
Ignatius Ajuru University of Education Port Harcourt, Rivers State
POTOPREGHA, Maurice
Department of Management
Faculty of Business Studies
Ignatius Ajuru University of Education Port Harcourt, Rivers State
ABSTRACT
This study examined between human resource management and resilience of service firms in the
post Covid 19 era. The objective is to determine the relationship between human resource
management and organizational resilience, as well as the impact of human resource management
on organizational resilience in post Covid-19 era. The adopted a descriptive research design and
collected primary data using a questionnaire whose reliability was determined using the
Cronbach’s alpha test. The population of the study comprised 160 human resource managers
from eighty (80) service firms in Rivers State. A sample size of 114 managers derived using the
Taro Yamen formula. However, only data collected from 102 respondents were used in the final
analysis, after data cleaning. The Pearson Product Correlation Moment was used to test the
hypothesis formulated to guide the study. The Statistical Package for the Social Sciences (SPSS)
version 23.0. The study found that human resource management has positive and statistically
significant relationship with; and impact on resilience of service firms in the post covid-19 era. The study concluded that service firm’s resilience that manifests in survival and continued
growth depends on human resource management that focuses on improving the competences of
workers. The study thus recommends that service firms seeking improved organizational
resilience should improve their HRM practices and invest in HRM programmes and systems that
promote capacity and competence development of personnel.
Keywords: Human resource management, organizational resilience, post covid-19 era, service
firms