ELECTRONIC HEALTH RECORD AND PATIENT SATISFACTION IN PUBLIC HOSPITALS: MODERATING ROLE OF OPERATIONAL EFFICIENCY
GUMUS, Micah AdamuDepartment of Management StudiesCollege of Business and Management Studies, Kaduna Polytechnicadamumicah203@gmail.comANDAH, Ruth AngbazoDepartment of Business AdministrationNasarawa State University, Keffiruthandah68@gmail.comMUHAMMAD, Mallami KeffiDepartment of Entrepreneurship StudiesFaculty of AdministrationNasarawa State University, Keffieasylifefor4real98@gmail.comABSTRACTPatient satisfaction is considered is the degree to which patients are satisfied with the quality ofhealthcare provided by their provider. Unfortunately, most hospitals in Nigeria … Read more ELECTRONIC HEALTH RECORD AND PATIENT SATISFACTION IN PUBLIC HOSPITALS: MODERATING ROLE OF OPERATIONAL EFFICIENCY